Please following below procedures kindly:
- Please verify registered email account and ensure it is correct.
- Please check spam folder in email system to search the email.
- Add firstname.lastname@example.org into the whitelist in your email server.
- Ensure that email client works normally.
- It is recommended to use Gmail, Outlook and QQ email service.
After troubleshooting the above issues, please resend it again and if you still fail to receive email you may "Contact Btlux customer service" or "Submit a request" in the Help Center