1.For the safety of your assets, please ensure that the payment method of the other party is
consistent with the real-name authentication information and beware of fraud.
2.Please try to avoid huge transaction amount and strengthen Anti-Money Laundering awareness.
3.When conducting transactions on the Btlux OTC platform, Please do not indicate sensitive
information during the payment process, for example: Btlux, digital currency, bitcoin,BTC,USDT, ETH, etc.
4.If you have any questions during the transaction, please contact customer service.
Issues faced during trading in Btlux OTC platform, ( Example: After payment and seller did not release digital assets within the specific time ) you may submit an appeal with the following 2 steps below:
Step 1: Submit an appeal as shown in the picture below:
- Click on the Submit an Appeal button
- Pop up window to be fill
- Select appeal category
- Describe content for appeal
- Click Submit button
Step 2: After Submission of an appeal, click the link shown in the picture below and proceed to submit a request，please select OTC-Trading Issue or Appeal.