1. If your deposit address does not belong to Btlux, we will not receive your transaction hence due to the anonymity of the blockchain, Btlux do not know who controls those addresses and have no means of recovering those coins.
2. If your deposit address belongs to Btlux, you may "Contact Btlux customer service" or "Submit a request" in the Help Center and provide the following information:
- Account ID
- Coin/Token type
- Transaction amount
- Transaction TxID
- TAG ( If any )
- The incorrect deposit address and the correct deposit address.
- Screenshot of the deposit details.